At Ace Golf Shop, we're not your typical golf store, and that's what sets us apart. Our business has been built around a team of individuals who are truly passionate about golf. We may not be professional golfers (though we wish we were), but we've been dedicated to the game for years. That means we understand the sport inside and out, from the thrill of landing the perfect swing to the challenge of mastering those tricky putts.

Our passion for golf goes beyond just playing the game. We're equally enthusiastic about the products we offer in our store. We carefully curate our selection to ensure that every item we advertise is of the highest quality and designed to help all golfers, regardless of their skill level, achieve their best performance. Whether you're a seasoned pro or just starting your golf journey, our goal is to provide you with the tools and equipment that can make a real difference in your game.

All our shipping is shipped with our trusted partner Evri.

• Standard Shipping (3-4 Days)
• Express Shipping (1-2 Days)

Yes you can! Once the order has been shipped you will recieve an email with your tracking number. You can check this tracking number on our site using our menu.

Ace Golf Shop Returns Policy

Last Updated: 11/01/2024

At Ace Golf Shop, customer satisfaction is our top priority. We understand that occasionally, you may need to return a product. Please review our Returns Policy to ensure a smooth and hassle-free process.

1. Returns Eligibility:

• Products must be returned within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as received.
• Customized or personalized items cannot be returned unless they are faulty.

2. How to Initiate a Return:

• Contact our Customer Service team at support@acegolfshop.co.uk to initiate the return process.
• Provide your order number, the name of the item you wish to return, and a brief reason for the return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the item received is faulty or damaged.
• We recommend using a tracked shipping service to ensure the safe return of the item.

4. Refund Process:

• Refunds will be processed within 14 days of receiving the returned item.
• The refund will be issued to the original payment method used for the purchase.
• If the item is not returned in its original condition, a partial refund may be issued.

5. Faulty or Damaged Items:

• If you receive a faulty or damaged item, please contact us immediately at support@acegolfshop.co.uk with photos of the damaged product.
• We will arrange for a replacement or offer a full refund, including the return shipping costs.

6. Exchanges:

• Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Cancellation of Orders:

• Orders can be canceled within 24 hours of purchase. Contact us at support@acegolfshop.co.uk with your order number to request a cancellation.

8. Statutory Rights:

• This Returns Policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

Contact Information:

• Email:support@acegolfshop.co.uk

Ace Golf Shop reserves the right to amend this Returns Policy at any time. Please check our website for the most up-to-date information.

We want to make sure you have the support for when you need it. You can conact us at anytime via email at support@acegolfuk.co.uk

We also provide a chatbot service where you can conact us from:

Monday - Friday

9am - 8pm

Saturday - Sunday

9am - 2pm